Customer Care · 顧客服務

政策與條款

會員權益與會員政策

加入 MORENE 品香會員,享專屬福利與點數回饋。實際可用優惠以購物車及結帳頁顯示為準。

一、會員福利

  • 首購禮 NT$200:完成首次符資格購物即享。
  • 消費 1% 回饋點數:依實際消費金額回饋。
  • 生日月禮:生日當月專屬好禮/優惠。
  • 新品搶先:優先取得新品上市資訊。
  • 門市諮詢:可預約實體門市芳療諮詢。
  • 節氣電子報:訂閱後不定期收到節氣保養與選香建議。

二、會員等級(共 3 級)

等級 升級條件
品香會員 免費加入
芳療會員 累計消費年滿 NT$6,000
調香會員 累計消費年滿 NT$18,000

等級認定之計算期間與資格維持條件,以本店公告為準。

三、點數規則

  • 回饋比例:消費 1% 回饋點數(以實際支付金額計,運費及不適用品項除外)。
  • 折抵方式:點數以 1:1(1 點折抵 NT$1)於結帳折抵。
  • 效期:點數自取得日起 365 天內有效,逾期失效。
  • 不可轉讓/兌現:點數不得轉讓、不得兌換現金。
  • 退貨調整:若訂單退貨,該筆所獲點數依退貨比例調整(扣回)。

四、注意事項

  • 會員福利與點數規則得依營運調整,並於本網站公告。
  • 不得以不正當方式取得或使用點數/福利;如有濫用,本店得取消相關權益。
  • 會員個人資料之蒐集與使用,依本站〈隱私權保護政策〉辦理。

五、聯絡

會員相關事宜:marketing@morene.com.tw|02-2299-3071。


English — Membership Policy

Join MORENE membership for exclusive benefits and points rewards. Actual usable offers are as displayed at cart/checkout.

1. Benefits: NT$200 first-purchase gift; 1% points rewards on spend; birthday-month gift; early access to new products; in-store consultation (by appointment); seasonal newsletter.

2. Tiers (3 levels): Pin-Xiang Member (free to join); Aroma Member (cumulative annual spend NT$6,000); Blending Member (cumulative annual spend NT$18,000). Qualifying period and maintenance conditions are as announced by MORENE.

3. Points: earn 1% of spend in points (based on amount actually paid; shipping and non-eligible items excluded); redeem at 1:1 (1 point = NT$1) at checkout; valid for 365 days from the date earned; non-transferable and non-cashable; points from a returned order are adjusted (clawed back) in proportion to the return.

4. Notes: benefits and points rules may be adjusted for operational reasons and posted on this site; points/benefits may not be obtained or used improperly (the Company may revoke benefits for abuse); member data is handled under our Privacy Policy.

5. Contact: marketing@morene.com.tw | 02-2299-3071.