歡迎選購 MORENE。以下為下單前的重要資訊。
一、付款與取貨
本站目前透過 Ako CVS 台灣物流提供超商／便利店取貨與取貨付款（如 7-ELEVEN、全家）。請於結帳頁選擇取貨門市並確認可用付款方式；實際開放選項以結帳頁顯示為準。
二、配送說明
- 配送以台灣可取貨之超商門市為主。
- 單筆訂單滿 NT$1,200 享免運；系統於購物車／結帳頁自動判斷。
- 出貨後依您填寫之 Email／手機寄送通知。詳見〈配送服務政策〉。
三、發票開立
- 本店目前開立一般發票（紙本），隨商品寄出或依結帳頁說明提供。尚未提供電子發票。
- 需開立公司統編者，請於結帳時填寫買受人公司名稱與統一編號；發票一經開立，依稅法規定，買受人資料原則上無法事後變更，請務必確認正確。
四、退換貨指引
- 享 7 日鑑賞期（依消保法第 19 條）。
- 精油／化妝品基於衛生考量，拆封使用後恕無法退貨；惟瑕疵不在此限。
- 詳見〈退換貨／退款政策〉。
五、聯絡客服
marketing@morene.com.tw｜02-2299-3071｜實體門市：台北市大安區大安路一段51巷50號1樓（週二–週日 14:00–20:00，週一公休）。
English — Shopping Guide
Welcome to MORENE. Please review the following before ordering.
1. Payment & Pickup: we offer convenience-store pickup and pay-on-pickup via the Ako CVS network (e.g., 7-ELEVEN, FamilyMart). Select your pickup store at checkout; options shown at checkout prevail.
2. Delivery: primarily to convenience-store pickup locations in Taiwan. Free shipping on orders over NT$1,200, applied automatically. After dispatch you’ll be notified via the email/phone you provide.
3. Invoices: we currently issue paper invoices; e-invoices are not yet available. For a business invoice, enter the buyer company name and tax ID at checkout — once issued, buyer details generally cannot be changed under tax law, so please verify carefully.
4. Returns: a 7-day cooling-off period applies (Consumer Protection Act, Art. 19). For hygiene reasons, essential oils/cosmetics cannot be returned once opened and used; defective items are not subject to this exception. See the Refund & Return Policy.
5. Customer Service: marketing@morene.com.tw | 02-2299-3071 | Store: 1F, No.50, Ln.51, Sec.1, Da’an Rd., Da’an Dist., Taipei (Tue–Sun 14:00–20:00, closed Mon).