Customer Care · 顧客服務

政策與條款

隱私權保護政策

茂世潔貿易股份有限公司(以下稱「本公司」或「MORENE」)依《個人資料保護法》及相關法令,保護您的個人資料。本政策說明我們如何蒐集、處理及利用您的個人資料。

一、蒐集之個人資料類別

為提供購物、配送、客服與會員服務,我們可能蒐集:姓名、聯絡電話、Email、收件/取貨門市資訊、訂單與消費紀錄;若開立統編發票,另含買受人公司名稱與統一編號。

二、蒐集目的

  • 訂單處理、金流與物流(超商取貨)作業。
  • 客戶服務、退換貨與爭議處理。
  • 會員管理、點數與權益、行銷與電子報(經您同意)。
  • 網站營運、資安維護與法令遵循。

三、處理及利用之期間、地區、對象及方式

  • 期間:於蒐集目的存續期間,或依法令/契約之保存期間內。
  • 地區:中華民國境內;委外處理時於必要範圍內提供。
  • 對象:本公司及提供物流/金流/資訊系統服務之委外合作廠商。
  • 方式:以自動化或非自動化方式於合法範圍內處理利用。

四、Cookie 與類似技術

本網站使用 Cookie 及類似技術以維持購物車、登入狀態、分析流量與優化體驗。您可透過瀏覽器設定管理或停用 Cookie,但可能影響部分功能使用。

五、第三人共用

除為完成交易/配送/金流所必要、取得您的同意,或法令要求外,我們不會將您的個人資料提供予無關之第三人。

六、您的權利

依《個人資料保護法》第 3 條,您得就本公司保有之個人資料,行使下列權利:查詢或請求閱覽、請求製給複製本、請求補充或更正、請求停止蒐集/處理/利用、請求刪除。行使方式請聯絡客服。

七、資料安全

本公司採取合理之技術與管理措施保護您的個人資料,防止未經授權之存取、洩漏或竴改。

八、聯絡方式

個資相關事宜請聯絡:marketing@morene.com.tw 或 02-2299-3071。


English — Privacy Policy

Mao Shih Chieh Trading Co., Ltd. (“the Company” or “MORENE”) protects your personal data under Taiwan’s Personal Data Protection Act (PDPA) and related laws. This policy explains how we collect, process, and use your personal data.

1. Data collected: name, phone, email, recipient/pickup-store details, order and purchase records; for business invoices, the buyer’s company name and tax ID.

2. Purposes: order processing, payment and logistics (convenience-store pickup); customer service, returns and disputes; membership, points and benefits, marketing/newsletter (with consent); site operations, security, and legal compliance.

3. Period / Region / Recipients / Method: for the duration of the purposes or any period required by law/contract; within Taiwan (and as necessary where outsourced); the Company and outsourced logistics/payment/IT partners; by automated or non-automated lawful means.

4. Cookies: we use cookies and similar technologies to maintain your cart and login state, analyze traffic, and optimize your experience; you may manage or disable them in your browser, though some features may be affected.

5. Third parties: we do not share your personal data with unrelated third parties except as necessary to complete a transaction/delivery/payment, with your consent, or as required by law.

6. Your rights (PDPA Art. 3): inquire/review, request a copy, request correction or supplementation, request cessation of collection/processing/use, and request deletion. Contact customer service to exercise these rights.

7. Security: we adopt reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or alteration.

8. Contact: marketing@morene.com.tw or 02-2299-3071.